Refund & Cancellation Policy
This policy explains cancellations, failed payments, duplicate charges and eligible refunds for paid StaySathi platform features.
Effective Date: 19 August 20261 Scope of This Policy
This policy applies only to payments made directly to StaySathi for paid platform features, including eligible Property Boost Plans and Service Boost Plans. It does not apply to rent, security deposits, service charges, brokerage, or any other payments made directly between users, property owners, tenants, service providers, or third parties.
2 Cancellation Before Payment
A Boost Plan may be cancelled or abandoned before payment is successfully completed. No charge is due to StaySathi where payment has not been completed.
3 Activated Boost Plans
Once payment has been successfully verified and the purchased Boost Plan has been activated for the selected listing, the plan is generally non-cancellable and non-refundable because the promotional service starts immediately and the visibility period begins to run.
4 Payment Debited but Boost Not Activated
If payment is successfully debited but the corresponding Boost Plan is not activated due to a verified technical or payment-processing issue, please contact StaySathi Support with your registered account details, transaction reference and affected listing details. After verification, StaySathi may either activate the purchased plan or initiate an eligible refund.
5 Duplicate or Excess Payment
If the same eligible purchase is charged more than once due to a verified technical or payment-processing issue, the duplicate transaction may be eligible for refund after verification.
6 Failed or Pending Payments
A failed payment does not create an active Boost Plan. If an amount is temporarily debited for a failed or pending transaction, reversal timing may depend on the bank, card network, UPI provider or payment gateway. Users should allow the normal reversal period provided by their payment provider and may contact StaySathi Support if the amount remains unresolved.
7 Refund Method
Where a refund is approved, it will ordinarily be initiated to the original payment method used for the transaction. The time taken for the refunded amount to reflect may depend on the payment gateway, bank, card network, UPI provider or other financial institution involved.
8 Refund Review
Refund eligibility is assessed using payment status, transaction records, Boost Plan activation status and other relevant system information. StaySathi may request reasonable information required to identify and verify the transaction before processing a refund request.
9 No Guarantee of Leads or Results
A Boost Plan is a paid visibility feature and does not guarantee views, enquiries, calls, WhatsApp messages, leads, tenants, customers, revenue or completed transactions. Lack of expected engagement or business results is not by itself a basis for refund after a Boost Plan has been successfully activated.
10 How to Request Support
For payment, cancellation or refund assistance, contact StaySathi Support. Please include your registered email or mobile number, transaction or order reference, listing details and a short description of the issue.